Thursday night a student using a computer on Index Table 6A, with the bar code 67961 had problems printing the e-reserve pdf file for an article Religion, Religions, Religions, by Smith, Jonathan Z., for ANT 3085 (Bellamy) to the student printer. Apparently she tried this many times, but the box for her web mail address never appeared. A fellow student tried to help her.
I learned of this when a third, older student, came to the desk to complain that when she had asked them to lower their voices as she was trying to study, she was told she should go to the fifth floor. She didn't want to do this as the library should be a quiet place. I learned of the printing problem from the student, and offered to try it at the reference desk computer (right side). It printed out as gibberish on the reference desk printer, even after I tried the possible solution (Clicking advanced_ that Theresa recommended earlier in the week. The article printed out fine from the computer on the lower left side of the reference desk. But the student had left for class upset that her efforts had been unsuccessful.
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