CUBL at SLA

I always try to attend the College and University Business Librarians (CUBL) section breakfast at SLA. For the past several years they have invited librarians to discuss new programs in academic libraries. Last year I spoke about developing Newman library's tutorial for BUS 1000 and Peter McKay spoke about the Business Subject Guides he developed at the University of Florida Libraries. This year Therese Terry described the Business FAQ at the Penn Libraries. It contains the answers to over five hundred business questions. Although the FAQ database was developed at Penn 19 other business libraries now share the database. The database editing module makes it easy for them to adapt questions and answers to match their collections. The module also reports questions without answers and statistics on the number of hits each question generates. I think it is one of the best working knowledge bases in use. If you want to read more about the project, an article "Providing Reference Service in Our Sleep" describes the Penn FAQ and the HSSE FAQ at the Humanities, Social Sciences and Humanities Library at Purdue. The article appeared in Vol 46, Issue 3 of Reference& User Services Quarterly.