Summary of QuestionPoint panel at ALA

A post on the QuestionPoint: 24/7 Reference Services blog today neatly sums up a panel session at ALA on best practices in chat reference. The session included presentations by Marie Radford and Lynn Connaway; Heather Muller at Washington State University; and Bill Pardue of Arlington Heights Memorial Library. If you staff our chat service, it's worth taking a moment to read this summary.