Wednesday, April 15, 2009

Lost calls in QuestionPoint Chat

Please do not assign the resolution code of "Lost Call" if the patron you were chatting with provided an email address when they logged in to chat. Instead, use the resolution code of "Followup by Patron Library." The code "Lost Call" is only to be used when a patron disappears AND that patron never provided an email address that could be used for followup purposes.

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