Has something changed with the login for Books24x7?

I am doing email reference today and two forwarded chat reference transcripts involve how to access Books 24x7 from home. I was going to tell the students that they first must create an account, by emailing Books 24x7, but when I tried accessing the database here at my office computer and at the reference desk it goes straight into the database now and there is a message "anonymous user" Baruch where previously my login name appeared. I can retrieve chapters in books without any problems. But apparently remote access is a problem, even after they enter their webmail addresses for remote authentication. Does anyone know about the change?