News and tips by and for staff providing reference services at the Newman Library, Baruch College (New York, NY).
Monday, July 14, 2008
Datastream Advance
When launching Datastream Advance at the Reference computers, the following error message appears: "There is currently a problem accessing the Navigator server." Mike has been notified.
After trying to work on this with their technical support and not getting it resolved, the issue needs higher computer administrative rights than I have (they want access to the machine itself). Saad is currently on vacation, so it may take a while to get this fixed.
As an alternative, the PhD lab (for PhD students - 13th floor of the VC) has one computer with Datastream installed.
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2 comments:
After trying to work on this with their technical support and not getting it resolved, the issue needs higher computer administrative rights than I have (they want access to the machine itself). Saad is currently on vacation, so it may take a while to get this fixed.
As an alternative, the PhD lab (for PhD students - 13th floor of the VC) has one computer with Datastream installed.
UPDATE: Datastream is working in the machine closest to the stairwell.
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