RefWorks Remote Access

I got a call from a student being asked for a group code for RefWorks after trying to access it from our DB page. This happened also back in November....I never learned how or if it was resolved. The patron also tried to find out what to do through chat (I think after she spoke to me and I was unable to help her). I've left the chat transcript up in QP so that someone can get back to her that way.