Wednesday, April 19, 2006

Problems with Remote Access

If students call with questions about connecting to one of our databases from their home or office, please try to troubleshoot the problem. On the "Remote Access" page of the Newman Library Wiki you will find a list of who has remote access privleges and who doesn't. There is also a list of common problems with remote access including these:
  • The database being accessed is actually down.
  • The URL for the database has changed, so any attempts to connect to it via the library web site will fail.
  • The user's ID is new. Our system gets info on new IDs once a month from the ID Center; we load the data about new IDs on the 1st Monday of every month.
  • User recently graduated from Baruch.
  • User does not have remote access privileges.
  • The user was trying to connect from a PC at work, where corporate firewalls often interfere with EZ Proxy .
You can test if the user's library ID is in the sytem using a link on the wiki.

If you are unable to solve the problem, ask the student to e-mail Saad directly.

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