If an e-resource is not accessible, the fastest way to get help is to contact me directly by email.
I do receive copies of blog postings, but as a rule, only read them in "down times," whereas an email message with a subject heading saying that you can't access "X" becomes my immediate priority and helps me track the problem through its resolution.
To expedite resolving a problem, in your email please include if possible:
- Was the person accessing the resource on campus or off campus?
- Were they coming from our database page, our Full Text Journals page from Serials Solutions, or from somewhere else (especially if they were accessing from off-campus)?
- If accessing from off campus, where they able to get into any other resource that day? Have they been able to access resource remotely in the recent past?
- What was the error message you got? A screen shot would be very helpful if possible.
- It is useful if you can give me the exact steps the person took so I can try to recreate it.
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