Tuesday, October 17, 2006

Are log-in problems increasing?

In an admittedly unscientific study, based on my perceptions from working on the reference desk and supported by responses from other librarians of whom I inquired, I have concluded that it seems that log in problems are on the increase from last year. I was asked to blog about it.

It may be that use and problems move in the same direction. Assuming that I have made a correct conclusion, is there something that can be done to reduce the problem? Is there something more that the librarians should know to tell students? If I have reached an invalid conclusion, I'm sorry and I'll do an extra shift of guest log-ins.

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