Here's what the student reported in chat and on the phone when asked about where the problem was cropping up:
- she connected via the Databases page and successfully passed through our remote access authentication screen asking for a Baruch username and password
- when Westlaw Campus loads, she is prompted in the database itself to type in a Westlaw client ID and password (which she, of course, is not able to successfully get past)
- other databases do work for her at the moment; it's only Westlaw giving her trouble
When this issue is resolved, please add a new post to the blog or add a comment to this blog post.
2 comments:
I just tried it from home and it worked fine, so maybe it was a temporary problem.
Another chat reference patron reported a problem with remote access over the weekend. Last night (Sunday, 12/16) around 9 pm, I tried a search myself from home. After getting past EZ Proxy login and entering a search query, I did not see any search results. Instead, I was prompted for a Westlaw client ID and password.
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