Student reports problem with pages printed on student printer

A student in Economics 3250 came to the reference desk to complain about the poor quality of prints coming from the student printer. She showed me numerous pages that were "dirty" and also pages in which the first lines were not readable, or did not print. She said it was from a file that her professor put on Blackboard. The documents include one called "Group Project." I told her that I would make a help desk report, which I have done.