Thursday, September 25, 2008

New book on future of reference services

I've just donated to the library a copy of the book, The Desk and Beyond: Next Generation Reference Services, which contains a chapter I wrote called, "The IM Cometh: The Future of Chat Reference." There are chapters on things like:
  • learning commons
  • research consultations
  • outreach reference services (i.e., setting up shop elsewhere on campus)
  • reference in courseware
  • using social network software for reference
  • roving reference
  • wikis and collaborative reference
  • gaming and reference services
  • training

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