access difficulty with S&P Net Advantage and Thomson Reserarch at the ref desk

Posted by Rita on behalf of Stewart:

When trying to access Thomson Research and Standard & Poor's Net Advantage at the ref desk this afternoon, log in information was asked for NetAdvantage and Thomson Research. However, access, without log in information, was possible on my office computer. He has provided me screen shots of the error message from S&P and unrecognized login from NetAdvantage.