Audit Analytics: reported problem with remote access

I submitted a helpdesk request (#4388) today to notify staff of a possible problem with remote access to Audit Analytics. The student seemed to be properly following instructions for logging in remotely (as noted on Mike's original post announcing our new subscription to Audit Analytics, login is a bit idiosyncratic); she indicated that she got an error message on her screen that mentioned something about the EZ Proxy server. I've also notified Rita so she can look into it.