Thursday, March 09, 2006

Keeping track of reported problems

If you ever want to quickly find all the blog postings that have reported some sort of problem (database access down, printers not working, etc.), you can easily find those by clicking the link on the far right side of the screen for Technical Problems (look in the section of the page labeled "Index of Topics and Subjects." If any of those problems also generated a helpdesk request, you can quickly see a list just of those by clicking the link for Helpdesk Requests in the same "Index of Topics and Subjects."

If you happen to submit a helpdesk request to Systems and you think the rest of us working at reference should know, please consider adding a blog posting about it and include in that posting the helpdesk request number so we can all check on the status of the request.

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