If you are encountering problems with CUNY+ (e.g., bizarre search results, no connectivity, etc.), please try calling the help desk at the CUNY Office of Library Services before you send out an e-mail on CULIBS. The phone number is 212-541-0981.
I've just updated the entry on CUNY Plus in the wiki to reflect this recommendation. (Yes, it is odd that I've had to spell out CUNY+ as CUNY Plus in the wiki; the wiki software doesn't allow you to put symbols like the "+" sign in the titles of wiki pages.)