At the recent SLA conference, I attended a continuing ed session by Mary
Ellen Bates on "what to do after you log off," which discussed ways that librarians/information
professionals can demonstrate their value, or offer addition help, after the initial inquiry is completed. Tonight on the desk a student asked for help in locating Milton's Paradise Lost, so I showed her how to locate the book in CUNY+. Then I asked, " will you need some information to help understand it," and she said "yes." So I showed her how to search Literature Resource Center and JSTOR. (She said aftewards she had only used our databases a little and not for literature articles.)
She said she appreciated the extra help. I realize that I should have framed my inquiry better like, "Would you like me to show you some library resources that help explain Milton's writings? "