At the desk today, I tried to help a student who had sent a job to the vendor card printer. The printer system debited his card $10.30 (it was a 103-page job) but failed to print the document. He had to run to catch a train and said he'd be back to tomorrow to see whether he could try printing again and also learn about how to get a refund.
After I reported the printing problem to Systems, Tam rebooted the PC connected to the vendor card printer and the lost print job magically started coming out of the printer. I've put the print job in a folder at the reference desk and placed the folder in the "Hold for Pickup" box by the poinsettia plant.
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