Since students who are not registered for the intersession cannot print with their student accounts (printing accounts for the spring are not activated til Jan 25th) - printing questions are becoming very popular - I have had 10 in the past two hours. Some helpful hints:
- Students are often not aware that they cannot print if they are not registered for Jan, so they will come to the desk and simply say the printer isn't working. Problem 1 is figuring out if it's because they're not registered, and then explaining the vendor card option.
- Problem 2 is they're trying to use the vendor printer and it's not working - because they are hitting print and the default printer is the student printer. So tell them to go to file - print - and select the vendor printer.
- Problem 3 is the vendor printer still isn't working because they are not getting the dialog box to enter a user name and document description. This is happening because the computer has somehow become disconnected from the print server (?) The solution here is to turn the machine off, turn it on, and try again, and it will work. I have had to do this EVERY SINGLE TIME someone has had to use the vendor printer today.
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OK - problem 3 is not a problem as the dialog box is no longer necessary - the job gets sent to the printer with a generic name. Patron must scan the print log and look at things like the URL or page count to identify which job is theirs.
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