I just updated the wiki page on "Remote Access" to highlight a tool that allows us to type in a user's library ID number to see if it is in our remote access system. When users come to the desk reporting problems with remote access, you can begin to narrow down the possible reasons for the trouble if you can first verify whether the number is or isn't in our systems. If it is in our system, then it is possible that the user's PC off campus is running a firewall that is interfering with the remote access authentication system we use.
This is the same tool that was mentioned in this reference blog post from November 2004.
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